Which Part Don't You Understand?

I know the pictures are a little too small, just bear with me for a while and strain your eyes abit. I'm pissed, I really am or perhaps, I'm just plain dumb coz I'm doing things that people don't understand. Anyway, I sent out a sort of guide out to this Indian IT Manager again today, knowing that he's not gonna be able to understand and know what to do about the simple instructions, I did this guide with pictures in MS Word for him.

Maybe I'm the stupid one coz he never seemed to understand my guides, neither the words nor the pictures. Anyway, he called me in kinda panic about an hour after I sent it out. Indian IT Manager: I can only see "Select * FROM..." blah blah Me: What screen are you at now? Indian IT Manager: I can only see "Select * FROM..." blah blah he is not answering my question but pressing the repeat button on himself. Me: Did you click on Query? Are you at the Query screen? Indian IT Manager: I can only see "Select * FROM..." blah blah he is so obviously in a repeat mode, anyway i supposed he is at the Query screen. Me: You just have to clear away the text there. Indian IT Manager: I don't see the insert statement. Me: You are supposed to clear away the text here and then copy the statement in. Indian IT Manager: Where is the insert statement? Me: It's in the next page. He goes on to do as I told him to, execute the statement then happily reported the message that appears after that, replied that yes it can be done and he shall repeat for the other 2 while I try to refrain from collapsing onto the floor. NOTE: if you're not understanding, please refer to the guide I've included above before the conversation. if you're still not understanding, please stop reading anymore of my stuff and go away! I refuse to communicate with anybody like you.